ASW carry out over 45,000 responsive repairs every year for social housing clients across South Wales and commercial clients throughout the UK. It is a major responsibility, and one that we take very seriously.
Our reputation for an excellent repairs and maintenance track record is based on meeting the needs and expectations of all the clients and residents we serve. Tenants and building occupiers want their repairs done quickly, conveniently and properly; clients want the right repair done at the right time, in a safe and efficient way, to protect the value of their assets. And that’s exactly what we do.
First Time Fix, every time
With almost 100 multi-skilled trade operatives specialising in a range of building trades, our customer services advisors make sure the nearest and most appropriate operative is allocated to every job – for a fast and efficient First Time Fix.
ASW has built up trust and confidence with its clients over many years, carrying out any additional work needed to minimise call-outs at a future date and lessen disruption to tenants.
What we provide
- 24-hour service throughout the year, including Bank Holidays and Christmas
- Experienced, directly employed multi-skilled tradespeople, supplemented by specialist subcontractors
- In-house electrical services supplied by our sister company Connectus Electrical
- State-of-the-art IT communications
- The ability to meet demanding response times
- An in-house KPI system that can be aligned to customer requirements
- Experience of working with vulnerable tenants
- A Van Stock Management System, so vans carry client-specific materials for a First Time Fix – including emergency repairs
- The Lightfoot® system, improving driver safety and performance while reducing wear and tear on vans and lowering our carbon footprint
