Reactive Maintenance
Over 45,000 responsive repairs a year, delivered around the clock by our own multi-skilled operatives with a First Time Fix focus.
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Property services specialists · Est. 1983
Your asset, our responsibility.
A specialist construction company delivering repair, maintenance, refurbishment and facilities management services to local authorities, housing associations and commercial clients across Wales and the South West.
- ISO 9001 · 14001 · 45001
- Constructionline Silver
- Investors in People
- 1983 Established in South Wales
- 50,000 Social housing properties serviced
- 54,000 Repair & maintenance orders a year
- 24/7 Emergency response, 365 days a year
Accredited, certified & approved
85%
of our work is carried out in occupied homes
Who we are
An established Welsh company, built on multi-skilled people
We are an established, indigenous Welsh company carrying out property services – including maintenance, repairs and refurbishment works – throughout Wales, the Midlands, the South and South West of England.
Traditionally carrying out works for social housing providers and local authorities, and previously known as A.S. Wellington Building and Maintenance Limited, we rebranded the company to take our transferable skills into exciting new markets.
Our innovative approach – using our own directly employed multi-skilled operatives and maximising the use of IT – has won plaudits from our clients and helped the company expand sustainably.
- Directly employed, multi-skilled workforce
- Electrical and mechanical disciplines in-house
- Real-time job tracking and reporting
- ISO 9001, 14001 and 45001 certified
What we do
Property services, delivered end to end
From 24/7 reactive repairs to multi-million-pound refurbishment programmes – delivered by our own directly employed, multi-skilled teams.
Reactive Maintenance
Over 45,000 responsive repairs a year, delivered around the clock by our own multi-skilled operatives with a First Time Fix focus.
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Planned Maintenance
From bathroom upgrades to multi-million-pound refurbishment programmes – planned, managed and delivered by our own teams.
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Void Property Services and Maintenance
Fast key-to-key turnaround on around 1,000 void properties a year – from lock changes to complete refurbishment.
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Disabled & Physical Adaptation Works
Minor and major adaptations that help older and disabled people live independently in their own homes.
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Facilities Management
Hard and soft facilities management that keeps your premises safe, compliant and running – supported 24/7, 365 days a year.
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Fire Safety
Fire compartmentation, cladding remediation and certified fire door installation and maintenance – delivered safely in occupied buildings.
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Retrofit & Energy Efficiency
External and internal wall insulation, solar PV, infrared heating and intelligent energy systems from accredited installers.
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Why ASW
Our own people, backed by smart technology
Our innovative approach – using our own directly employed multi-skilled operatives and making the most of IT – has won plaudits from our clients and helped us grow sustainably.
£2.01
returned to the local economy for every £1 our clients spend with us
Directly employed & multi-skilled
Almost 100 multi-skilled trade operatives, empowered to own each job from start to finish.
Real-time, end to end
Bespoke software, smartphones and tablets mean every job is ordered, tracked and closed down in real time.
Residents kept informed
Text alerts tell tenants when we’re arriving and who is coming – and every job gets a satisfaction survey.
First Time Fix
Van stock tailored to each client and our customer services team allocating the nearest, best-placed operative.
Case studies
Trusted by housing associations, councils and commercial clients
Disabled Adaptations
Caredig (formerly Family Housing (Wales) Limited)
Caredig (formerly Family Housing) has over 2,500 properties throughout the Swansea, Carmarthenshire and Neath Port Talbot areas and since 1995 we have…
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Facilities Management
SA Brain
ASW were chosen as a single source supplier of repair and maintenance works to all of S.A. Brain pubs, hotels and coffee…
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Disabled Adaptations
Newydd
ASW is the single maintenance service provider to all domestic properties and sheltered housing schemes for Newydd.
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Testimonials
What our clients say
I worked as the Employer’s Agent on a project delivered by ASW which involved retrofit design and assessments. The project was undertaken under a Design and Build (D&B) contract, which ASW administered very efficiently.
Samuel Martin
BSc, MSc, LLM, FCIArb, DipAdj, Bay Quantity Surveyors
On behalf of Swansea Council’s Maintenance Service, I would like to formally thank you for your contribution to the General Builders Framework that has supported the delivery of our void properties programme over the past three years.
Matthew Chancer
Group Leader – Maintenance, Swansea Council
The recent installation of External Wall Insulation (EWI), roofing, and communal doors by ASW to the 5 blocks of flats has been excellent. From start to finish, the quality of their work and the final result exceeded our expectations.
Mark Speed
Project Manager, Vale of Glamorgan Council
I would like to take this opportunity to express satisfaction with the completion of the Fire Strategy Planned Maintenance project undertaken by ASW.
Paul Roberts
Project Manager, Cardiff University
Valleys to Coast work collaboratively in a partnership agreement with ASW to deliver our Housing Maintenance Contract to over 6000 homes across Bridgend, South Wales.
Darrin Davies
Corporate Director of Development & Growth, Valleys to Coast
ASW been successful on two large contacts well in excess of £1 million. I have always found ASW to be professional, courteous, expedient, able to deal with variations and difficulties, and always providing input in a cooperative fashion.
Chris Easton
FRICS, C Build E – Consultant, Easton Bevins
ASW is a collaborative partner working with us on minor work projects throughout Carmarthenshire.
Helen Rowe
Senior New Homes Team Officer, Carmarthenshire County Council
ASW has been working with Swansea Council delivering the Kitchen and Bathroom Framework. We are very happy with performance on the refurbishment programme. They have consistently met and exceeded our KPI’s. Providing quality of finished works at a high standard with very good customer satisfaction.
Rhiannon Hawkins
Senior Project Surveyor, Swansea Council
Latest news
News from ASW
Contract Support Co-ordinator
This is an exciting opportunity and we are looking for the ideal candidate who will report directly to the Operations…
Two ASW apprentices short-listed at prestigious awards
Dalton Brown ASW Apprentice Quantity Surveyor We are proud to announce that two ASW apprentices, Dalton Brown and Ryan Murphy,…
Proud to play role in replacing UK’s non-compliant cladding
Here at ASW Property Services, we are proud to have commenced work on a significant and complex project in Birmingham…
Apprenticeships & training
Careers
Build your career with ASW
As an Investors in People accredited company, we focus on training and developing our people – from apprentices and multi-skilled tradespeople to supervisors, site managers and office teams.
- Secure, long-term employment with a long-established family company
- Apprenticeships with the Cyfle shared apprenticeship scheme
- Ongoing training and development
Need a reliable property maintenance partner?
Talk to our team about reactive, planned and void maintenance, adaptations, fire safety, retrofit or facilities management.